Terms and Conditions

Terms and Conditions

Our Guarantee
All our ONLINE purchases are covered by our 7 working days  exchange or money back guarantee, should you wish to change your mind or do not require the goods for whatever reason. This procedure complies with the Distance Selling Act 2000. The Seven day period means working days ie excludes Saturday and Sundays and takes effect immediately after customer takes receipt of goods.

This 7 day guarantee is subject to the following conditions
1.   The goods are returned unused, not damaged, and in the original packaging and accompanied with the receipt or invoice supplied and returned to CWMBRAN MODELSPORT LTD, where upon receipt of goods a refund or exchange will be offered to you in full.
2.   Carriage costs in returning the goods remain the responsibility of the purchaser
3. Goods that are returned to us after the 7 Day period has elapsed will be subject to a handling fee of 25%
4. Goods that are ordered specially for the customer but then the customer then changes their decision to purchase after the product has been ordered by CWMBRAN MODELSPORT LTD e.g KITS, Clothing, specifically tailored products, tools or services and any other non stock product or service ordered specifically for a customer will be subject to a 25% handling fee

Faulty /Damaged Goods/ Missing Items
Upon taking delivery of the goods, we advise that you examine them thoroughly, and should they appear to be faulty or damaged or that some components are missing, you must inform and advise us to the problem within 48 hours of receipt. If you do not intend to use the goods for a period of time after receipt, we strongly urge you to check them even so , as we cannot accept complaints about damaged or faulty goods thereafter. Although we endeavour to try to ensure your purchase arrives with you on time and intact, we will not accept responsibility for any costs incurred through late delivery or from incomplete or damaged goods as a result of being in transit.

Returns
We must be fully informed of any goods that you wish to return to us. We will not accept any goods without prior notification. Carriage charges are non refundable unless the goods are faulty or not fit for the purpose as stated in The Sale of Goods Act. We can arrange collection for you through our own carriers if the goods are faulty or damaged or not fit for their purpose. Carriage costs on all other goods returned, remain the responsibility of the purchaser. However we can arrange collection subject to a charge. Please telephone for quotation.

Guarantee
All our products are guaranteed for 12 months against manufacturing defect except where otherwise stated. We reserve the right to inspect the goods during this period of time and will arrange to have the goods repaired or replaced if found to have developed a manufacturing defect.

Prices
All prices of goods for sale on this web site include Vat, currently at 17.5% and carriage is charged according to specific products. We reserve the right to amend prices at any time.

Payment
Payment of goods can be made securely by Visa/MasterCard/Switch/Solo/Delta or by forwarding a cheque to us for the correct amount, whereon the goods will be despatched to you after the cheque has been cleared ie 5 working days after receipt, subject to availability. ALL ITEMS REMAIN THE PROPERTY OF CWMBRAN MODELSPORT LTD UNTIL FULLY PAID FOR.

Delivery Times/Availability
ALL ORDERS OVER £50 are CARRIAGE PAID to the UK Mainland ONLY i.e You Dont pay carriage for orders over £50. These goods are sent recorded via City Post. Orders that come to less than £50 will be subject to a £3.00 carriage cost and will be sent via Royal Mail special small parcel service. In either case, you MUST allow upto 14 days for delivery. Whilst we make every effort to despatch the goods to you as quickly as possible, subject to availability, we cannot guarantee exact delivery dates. It is your responsibility to order the goods in plenty of time, should you require them for any specific purpose. In the event of the goods not being available, we will inform you and offer you a substitute alternative if possible. We will NOT be held responsible for any losses you incur through late or overdue deliveries.
YOU MUST FULLY CHECK YOUR DELIVERY BEFORE SIGNING FOR IT FROM THE CARRIER OR SHIPPING AGENT, E.G CITY LINK. If you accept a delivery that is damaged as a result of an accident during transit then you are NOT entitled to a full refund.

Specification/Description
We have endeavoured to try to be as accurate in the description and specification of the goods displayed within this web site. However, specifications of some products may change form time to time as a result of manufacturer modification.
No guarantee is given or implied that goods will be absolute in every detail of the description or illustrations as seen.

Statutory Rights
The above terms and conditions do not effect your statutory rights as a consumer.

Updated September 2008

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